Terms of Service

Builders Studio B.V. Last updated: 11 June 2026

These Terms of Service (the "Terms") govern access to and use of the VSI (Venture Studio Intelligence) platform, available at vsi.builders.studio, including all related interfaces, APIs and documentation (the "Service"). The Service is provided by Builders Studio B.V., registered in the Netherlands, with its registered office at Stationsplein 45, D3.118, 3013 AK Rotterdam, registered with the Dutch Chamber of Commerce under number 62682466 ("Builders", "we", "us").

By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation that has a signed subscription or program agreement with Builders (an "Agreement"), that Agreement prevails over these Terms to the extent they conflict.

1. Definitions

• "Authorized User": any person who has been granted access to the Service by a Customer or by Builders, including through an invitation.
• "Customer": the organisation or individual that holds the subscription or program participation under which the Service is accessed.
• "Customer Data": all data, content, conversations, recordings, transcripts, signals, artifacts, reflections, memory inputs and uploaded documents that a Customer or its Authorized Users submit to the Service or have processed by it.
• "Workspace": a logically separated environment within the Service for a Customer or venture.
• "Documentation": the online user guides and technical descriptions of the Service.

2. The Service

VSI is an AI-native venture intelligence platform that captures, structures and enriches the work of innovation and venture teams across five layers: conversations, signals, artifacts, reflections and memory. The Service includes transcription of call recordings, speaker identification, AI-generated summaries, extraction of learnings and signals, and generation of supporting materials.

3. Eligibility and business use

The Service is intended for business and professional use only and is not directed at consumers. You must be at least 16 years old to use the Service. By using the Service you confirm that you meet these requirements.

4. Batch and venture-building programs

If you use the Service as a participant in a Builders venture-building program (such as Batch 0 and later cohorts), additional program conditions apply to your participation as communicated when you join (the "Program Conditions"). The Program Conditions are an Agreement in the sense of these Terms and prevail over these Terms.

The broader collaboration between you and Builders, including any access Builders has to your systems and tools, joint venture-building activities and any future business relationship, is governed exclusively by the Program Conditions and any further agreements between you and Builders, not by these Terms. These Terms only govern your use of the VSI platform itself.

5. Right to use

Subject to these Terms (and, where applicable, the Agreement and payment of the applicable fees), Builders grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for the duration of your subscription or program participation. You acquire a subscription to access the Service, not a licence to the software itself.

6. Accounts and security

You are responsible for:

1. keeping your login credentials confidential and using strong passwords;
2. all activity that occurs through your account, including activity by others using your credentials, whether or not with your knowledge; and
3. promptly notifying Builders of any unauthorized use, account compromise or suspected data leak.

Builders is not liable for loss or damage resulting from your failure to safeguard your credentials.

7. Acceptable use

You may not, and may not allow third parties to:

1. reverse engineer, decompile or disassemble the Service, except to the extent mandatory law expressly permits;
2. copy the Service or build a competing product based on similar ideas, features or functions;
3. scrape, crawl or spider the Service or data contained in it through automated means not provided by Builders;
4. circumvent security or access controls of the Service;
5. use the Service for unauthorized, undesirable or unlawful content;
6. impersonate another person or entity or misrepresent your affiliation;
7. resell, rent out or sublicense the Service to third parties without Builders' prior written consent; or
8. perform vulnerability scans or penetration tests on the Service without Builders' prior written consent.

You are responsible for ensuring that a valid legal basis, consent or notification exists for any personal data or call recordings you submit to the Service or have processed by it.

8. Fair use

The Service is provided under a fair use policy to safeguard stability and reliability for all customers. Builders reserves the right to temporarily limit or suspend access if your usage (including API requests, data volume or model invocations) significantly exceeds the average usage patterns of comparable customers and endangers platform stability. Builders will inform you in advance where possible, and in any event without delay, and will discuss a solution in good faith.

9. Availability, support, updates and beta features

Builders makes commercially reasonable efforts to keep the Service available 24/7, with the exception of planned maintenance. Builders may update the Service from time to time to improve functionality, provided such updates do not materially reduce the essential functionality of the Service. No specific availability guarantee applies unless expressly agreed in writing in a separate Service Level Agreement.

Support is available by e-mail on a commercially reasonable, best-effort basis. Specific support commitments, if any, are set out in your Agreement.

Builders may make beta, preview or experimental features available from time to time. These are provided "as is", may change or be withdrawn at any time without notice, and are excluded from any warranty or support commitment.

10. Third-party services and integrations

The Service interoperates with third-party services that you can choose to connect, such as Google (Calendar, Meet, Drive), Read.ai and Notion. Your use of a third-party service is governed by that third party's own terms and privacy policy. Builders does not control and is not responsible for third-party services, their availability, or changes to their APIs; disconnecting a third-party service, or changes on the third party's side, may limit or disable features of the Service that depend on it.

11. Intellectual property

The Service. All intellectual property rights in the Service, including source code, design, algorithms, processes, models, prompts, documentation and all derivative works, improvements or modifications, remain exclusively with Builders or its licensors. Nothing in these Terms transfers these rights.

Customer Data. All intellectual property rights in Customer Data, and in output generated by the Service from Customer Data, remain with the Customer. Customer Data includes, among other things, meeting notes, transcripts, signals, uploaded documents, artifacts, reflections, memory inputs, supplier and counterparty information, organisational configurations and other confidential business information processed through the Service.

The Customer grants Builders a limited, non-exclusive licence to Customer Data for the duration of the subscription, solely to the extent necessary to provide and maintain the Service.

No model training. Builders does not use Customer Data to train foundation models, unless the Customer expressly consents in advance and in writing. Builders may use aggregated, anonymised usage statistics that cannot be traced back to the Customer or its Authorized Users to improve the Service.

Feedback. If you provide suggestions, ideas or other feedback about the Service, Builders may use it freely and without obligation or compensation. Feedback does not include Customer Data.

12. AI output disclaimer

The Service uses Large Language Models. Insights, signals, artifacts and reflections generated by the Service can contain inaccuracies and must be reviewed before being relied upon. Because of the nature of AI models, output may not be unique: the Service may generate the same or similar output for other customers. The Service is not a substitute for professional legal, tax, financial or investment advice. Go/no-go and investment decisions remain your responsibility.

13. Warranties

Builders warrants that the Service functions in all material respects as described in the Documentation. In case of a material deviation attributable to Builders, Builders will make commercially reasonable efforts to restore the deviation within a reasonable period. If restoration is not achieved within a reasonable period, your sole and exclusive remedy under this warranty is to terminate the affected Service against a pro-rata refund of any prepaid fee for the unused part of the current subscription period. Except for this express warranty, the Service is provided "as is" and Builders excludes, to the maximum extent permitted by law, all other warranties, including implied warranties of fitness for a particular purpose, uninterrupted or error-free operation, and the accuracy or completeness of output generated by the Service.

14. Indemnities

Where a signed Agreement so provides, Builders will defend and indemnify the Customer against third-party claims that use of the Service infringes an intellectual property right, under the conditions and with the remedies set out in that Agreement. No intellectual property indemnity is provided under these Terms alone.

You indemnify Builders against third-party claims arising from: (a) Customer Data or its processing by the Service in accordance with your instructions; (b) use of the Service in breach of these Terms or applicable law; or (c) the absence of a valid legal basis, consent or notification for submitting personal data or call recordings to the Service.

15. Confidentiality

Builders treats Customer Data as confidential and protects it as described in the VSI Privacy Policy and, where applicable, the data processing agreement with your organisation. You agree not to disclose non-public information about the Service (such as security details, non-public features or pricing made available to you) to third parties without Builders' prior written consent. Confidentiality arrangements in a signed Agreement prevail over this section.

16. Data protection

Where Builders processes personal data on behalf of a Customer, a data processing agreement applies. Builders complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national implementing legislation. Details on what we process, where it is hosted, which sub-processors we use and what rights you have are set out in the VSI Privacy Policy.

17. Liability

To the maximum extent permitted by law:

1. Builders' total liability arising out of or in connection with the Service, regardless of the legal basis, is limited to the fees paid by the Customer for the Service in the twelve (12) months preceding the event causing the damage;
2. for damage resulting from an attributable breach of confidentiality or data protection obligations (including a personal data breach), Builders' total liability is limited to twice (2x) the annual fee applicable at the time of the event, as a single combined maximum;
3. neither party is liable for indirect damage, including lost profit, missed savings, loss or corruption of data, reputational damage and consequential damage.

These limitations do not apply to: damage caused by intent or deliberate recklessness; liability for death or bodily injury; the Customer's payment obligations; the Customer's indemnification obligations; or damage resulting from a breach of Section 7 (Acceptable use) or Section 11 (Intellectual property). Where mandatory law prescribes broader liability, mandatory law prevails.

Loss of Customer Data. Builders maintains periodic backups of Customer Data and a documented recovery process. In case of loss or corruption of Customer Data caused by an attributable failure of Builders, Builders' sole obligation, and your sole remedy, is restoration of the affected Customer Data from the most recent backup available to Builders.

18. Force majeure

Neither party is liable for delay or failure to perform its obligations (except payment obligations) to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, government measures, large-scale internet or telecommunications failures and utility outages. If a force majeure situation lasts longer than sixty (60) consecutive days, either party may terminate in writing without liability.

19. Term, suspension and termination

Your right to use the Service runs for the duration of the applicable subscription or program participation. Builders may suspend or terminate access with immediate effect if you materially breach these Terms and, after written notice, fail to remedy the breach within thirty (30) days, or immediately in case of a breach of Section 7 (Acceptable use) that endangers the Service or other customers.

Upon termination, your right to access the Service ends immediately. Builders makes Customer Data available for export in a common machine-readable format for at least thirty (30) days after the termination date, after which it is deleted in accordance with the applicable data processing agreement and the VSI Privacy Policy, unless a statutory retention obligation requires otherwise.

Provisions that by their nature are intended to survive termination (including intellectual property, confidentiality, liability and governing law) remain in force after termination.

20. Changes

Builders may amend these Terms. Material changes will be announced via the Service or by e-mail at least thirty (30) days before they take effect. By continuing to use the Service after the effective date, you accept the amended Terms. For Customers with a signed Agreement, changes to that Agreement are only valid when agreed in writing by both parties.

21. Miscellaneous

• You may not transfer rights or obligations under these Terms without Builders' prior written consent. Builders may transfer these Terms to a group company or in the context of a merger, acquisition or transfer of (substantially) the entire business.
• These Terms are independent of any other commercial or investment relationship between you (or your organisation) and Builders or their affiliates.
• If a provision of these Terms proves void or unenforceable, the remaining provisions remain in full force and the provision will be replaced by a valid provision that approximates its purpose and intent as closely as possible.
• Failure to enforce a right does not constitute a waiver of that right.
• Neither party uses the name, brand or logo of the other party without prior written consent.

22. Governing law and disputes

These Terms are governed exclusively by Dutch law. Disputes will be submitted exclusively to the competent court in Rotterdam, the Netherlands.

23. Contact

Builders Studio B.V. Stationsplein 45, D3.118 3013 AK Rotterdam, the Netherlands Chamber of Commerce: 62682466

General and compliance: compliance@builders.studio Data protection: dpo@builders.studio